Frequently Asked Questions
Everything you need to know about your Seiko USA experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is the Seiko USA return policy?
We offer a 30-day return policy for unworn timepieces in their original packaging with all tags and warranty cards included. Please note that personalized or engraved items are final sale.
Do Seiko watches come with a manufacturer warranty?
Yes, all watches purchased directly from Seiko USA include a three-year limited warranty. The first year provides global coverage, while the second and third years are valid within the United States.
How do I ensure my watch is authentic?
Purchasing directly from the official Seiko USA website or an authorized dealer ensures you receive a genuine product backed by our full manufacturer warranty and support.
Can I have my watch band adjusted before shipping?
At this time, we do not offer custom sizing prior to shipment. We recommend visiting a local authorized Seiko service center or a professional jeweler to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.